AHRQ and HRET release free hospital QI guide
Hospitalist Leadership Connection, June 7, 2010
The Agency for Healthcare Research and Quality and the American Hospital Association’s Health Research & Educational Trust last month released “Using Workforce Practices to Drive Quality Improvement: A Guide for Hospitals,” a complimentary research packet.
The guide, aimed at creating a culture of quality and safety, identifies four areas of high performance work practices—organization engagement, staff acquisition and development, frontline empowerment, and leadership alignment and development.
“Health care organizations invest considerable resources to improve quality and other dimensions of organizational performance. To cope with growing resource constraints, systems must make strategic choices about which improvement initiatives to pursue and how best to implement these initiatives. Personnel requires the single largest expense associated with health services delivery, so strategic management of human resources can help organizations leverage multiple opportunities to promote quality improvement and improve performance,” states the guide.
The guide includes the following recommendations to hospitals:
- Commit to an organizational culture that focuses on quality and safety
- Engage senior leadership support
- Involve the human resource development in strategic planning
- Identify opportunities for shared learning
- Hire human resources professionals with training and experience in high performance work practices
- Involve employee representatives
- Monitor progress
The guide also includes a free tool, an organizational assessment checklist.
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