How do you communicate your performance?
Hospitalist Leadership Connection, May 18, 2010
Answering this question will help you determine whether you are achieving your performance goals as a hospitalist program.
Your program should analyze your performance with an analysis that includes the following:
- Average length of stay
- Charges/costs per day
- Denied days
- Readmission rate
- Responsiveness to the emergency department (ED)
- ED throughput
- Appropriate use of specialties
- Mortality rates
- Achievement of CMS core measures
- Achievement of health plan and Joint Commission quality measures
- Achievement of the hospital’s quality incentive program
With sufficient staffing, proper scheduling, and reasonable workloads, the hospitalist program should achieve the agreed-upon objectives. Determine whether the program:
- Reduces average length of stay
- Reduces decertification denials
- Increases the opportunity for additional cases by increasing capacity and decreasing ED diversion hours
The above excerpt is adapted from The Hospitalist Program Management Guide, 2nd edition, published by HCPro, Inc.
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