Featured blog post: Improving patient satisfaction scores one question at a time
Hospitalist Leadership Connection, May 4, 2010
Over the years, physicians and hospitals have given lip service to patient satisfaction, but with the increasing governmental oversight and the public’s cry for transparency, they need to take it seriously. Patients are now asking questions and making more informed choices about where and with whom to receive their healthcare. In addition, patient satisfaction is one of the areas that insurance companies and the government are considering when deciding who and how much to reimburse providers. . . Read more of this post by William F. Mills, M.D., MMM, CPE, FAAFP, on www.MedicalStaffLeader.com.
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