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MSP Perspective: Fine tune orientation to get MSPs off to a running start

Medical Staff Briefing, May 1, 2010

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Medical Staff Briefing.

It sounds simple, but informing new MSPs ahead of time what they will be doing their first few days on the job will calm their nerves and start the person’s tenure off on the right foot. Donnie Sauls, MBA, CPMSM, manager of medical staff services Mount Sinai Medical Center in New York City, provides newcomers with a breakdown of their first four days:

• Day 1: All new employees gather at a central location for a safety lecture and overview of how the organization works.
• Day 2: MSPs report to the MSSD. Medical staff services managers and directors leaders review the organization’s bylaws, rules, and regulations with new MSPs.
• Day 3: MSPs practice sending out application packages with an MSP trainer.
• Day 4: MSPs practice processing new application packages and entering data with an MSP trainer; learn to recognize red flags.

After MSPs go through the general new employee orientation on the first day, they report to the MSSD where MSP trainers teach them different aspects of the job. The quality assurance director oversees the training process and coordinates the training schedule.

Tip: Sauls suggests having newcomers sign a form verifying that they have undergone and understand each aspect of training. Because most people won’t sign a form unless they are confident that they have learned the material, it is a great way to verify that the training has been successful.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Medical Staff Briefing.

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