How can our program evaluate patient satisfaction?
Hospitalist Leadership Connection, December 1, 2009
Ask questions that will allow you to understand and act on feedback. Notably, the Hospital Consumer Assessment of Healthcare Providers and Systems’ survey will include questions in the following six domains:
- Nurse-to-patient communication
- Nursing services
- Physician-to-patient communication
- Physical environment
- Pain control
- Communication to patients about medications
The following are possible questions to include in your own survey that specifically focus on physician-to-patient communication:
- Did the hospitalist spend adequate time with you?
- Did the hospitalist display adequate concern for your condition/treatment?
- Was there sufficient time to ask the hospitalist questions and relay any worries?
- Did the hospitalist keep you informed throughout your hospital stay?
- Was the hospitalist courteous and considerate?
- Were you satisfied with the hospitalist’s manner of communication?
- Was the hospitalist available to meet with family members?
The above excerpt is adapted from Tools and Strategies for an Effective Hospitalist Program, by Jeffrey R. Dichter, MD, FACP, and Kenneth G. Simone, DO, published by HCPro, Inc.
Related Products
-
Medical Staff Briefing
This monthly resource acts as a support system by providing time-saving tools, expert advice, and analyses to help you...
-
Medical Staff Leader Connection
Subscribe to our weekly e-mail newsletter for medical staff leaders that provides them encouragement, tips, tools, and...
-
Tools and Strategies for an Effective Hospitalist Program
A complete soup-to-nuts guide, this book and CD-ROM set provides proven forms, schedules, and tools you need to effectively...
-
The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the potential...
-
The Surgical Hospitalist Program Management Guide:
The Surgical Hospitalist Program Management Guide: Tools and Strategies for Executives and Physicians is a first-of-its-kind...
Most Popular
- Articles
-
- Q/A: Volume requirement for reporting hydration services
- Featured blog post: Nurses face felony charges after reporting physician to the Texas Medical Board
- Catch up on what's new with injections and infusions
- Topic: CMS, OESS post new security compliance review information, checklist
- What does case-mix index mean to you?
- QA:Coding multiple initial infusions
- Capturing all necessary codes for IUD insertion and removal can be challenging
- News and briefs: Oklahoma Osteopathic Association against residency bill change
- OB services: Coding inside and outside of the package
- HIPAA Q&A: Level of encryption needed for email
- E-mailed
-
- Q/A: Volume requirement for reporting hydration services
- Featured blog post: Nurses face felony charges after reporting physician to the Texas Medical Board
- Catch up on what's new with injections and infusions
- New conflicts of interest create new challenges
- What does case-mix index mean to you?
- Q&A tackles coding questions about injections and infusions
- Joint Commission Center announces handoff communication solutions
- Inside best practice: Reduce patient falls with a stoplight
- Identify modifiable risk factors to prevent patient falls
- HIPAA Q&A: Level of encryption needed for email
- Searched