Featured blog post: I can't get no sa-tis-fac-tion
Hospitalist Leadership Connection, November 17, 2009
Patient satisfaction is emerging as an issue for hospitalists. Communication with doctors is one of the components of the federally mandated Hospital Consumer Assessment of Healthcare Providers and Systems surveys for hospitals, and payment may eventually be linked to that measure.
Administrators are sensitive to complaints, and more of them seem to be generated by hospitalist service patients than other services. The reasons are not hard to understand; the hospitalist usually has no prior relationship with the patient, may not know the preferred communication style for that patient, and is under pressure to reduce length of stay and conserve hospital resources. . . Read more of this post by Richard Rohr, MD, FACP, FHM, on HospitalistLeadership.com.
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