MSP neutrality: Maintain diplomacy during medical staff-administrative conflicts
Medical Staff Briefing, November 1, 2009
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Medical Staff Briefing.
If medical staff members or administrators are knocking on your door looking to share a long list of complaints, take some time to listen. “A lot of times, people just want to be heard. Once they blow off steam, they seem to be a lot better,” says Richard Baker, CPMSM, CPCS, director of medical staff services at Gulf Coast Medical Center in Panama City, FL.
Anne Roberts, CPCS, CPMSM, director of medical affairs at Children’s Medical Center in Dallas agrees. “Physicians are just like the rest of our peers and co-workers, they’re going to have bad days and they may occasionally vent about it!” The trick is knowing the difference between venting and the expression of legitimate issues that need to be addressed.
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Medical Staff Briefing.
Related Products
-
The Medical Executive Committee Handbook, Third Edition
Updated to reflect the new 2007 Joint Commission standards, this best-selling resource offers practical tools and strategies...
-
Effective Peer Review, Second Edition:
Newly updated and in high demand, Effective Peer Review, Second Edition, outlines and provides advice about how to do...
-
Medical Staff Leaders' Practical Guide, Sixth Edition
Written by experienced medical staff leaders currently working in hospitals, The Medical Staff Leaders' Practical Guide...
-
The Greeley Guide to New Medical Staff Models
The Greeley Guide to New Medical Staff Models: Solutions for Changing Physician-Hospital Relations provides a roadmap for...
-
Medical Staff Briefing
This monthly resource acts as a support system by providing time-saving tools, expert advice, and analyses to help you...
Most Popular
- Articles
-
- HIPAA Q&A: Flu shot requirement for hospital employees
- HealthDataInsights posts new issues for medical necessity claims
- Running an effective peer review committee meeting
- Q&A: Incidental disclosures and patient privacy
- New FAQ posted on storing laryngoscope blades
- Sneak Peek: Effort underway to establish caseload benchmarks
- Tip: Perform your own internal investigation prior to government audit
- What does case-mix index mean to you?
- HIPAA 5010 deadline extended, but threat remains, says AMA
- HHS task force: Consider privacy, security with text messages
- E-mailed
-
- Running an effective peer review committee meeting
- HIPAA Q&A: Flu shot requirement for hospital employees
- What does case-mix index mean to you?
- Featured blog post: Nurses face felony charges after reporting physician to the Texas Medical Board
- HHS task force: Consider privacy, security with text messages
- Tip: Correctly code bilateral pain management procedures
- 2012 CPT code changes for ASCs: Shoulder and knee scopes and pain management
- COT basics to best
- Documentation and coding for toxic metabolic encephalopathy
- Guidance and tact key to compliant, effective physician queries
- Searched