A look in the mirror: 360-degree evaluations improve physician performance
Medical Staff Briefing, May 1, 2009
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You've just explained to a nurse that she needs to increase a patient's dose of medication, and on your way out of the room, you overhear her whisper to an assistant that you are condescending. Although miffed by the comment, you brush it off as one person's opinion. But what if eight people said the same thing? Many physicians focus more attention on their technical skills than their interpersonal skills throughout their careers, leading patients and those who work in the hospital to perceive them as insensitive, gruff, or even rude, says Robert Higgins, MD, MSHA, chair of the cardiothoracic surgery department at Rush University Medical Center in Chicago. "I think emotional intelligence is a blind spot for most mature professionals," Higgins says.
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Medical Staff Briefing.
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