Set performance objectives
Hospitalist Leadership Connection, December 23, 2008
Your hospitalist practice should set performance objectives or targets against which to assess actual performance; doing so will help you determine whether your program is meeting expectations and will help you identify ways to improve. Ask the following questions when setting targets:
- What is the program or organization’s historical or baseline performance on this performance metric?
- Do you want to improve over baseline performance?
- Is there a comparison group against which the practice’s performance on this metric should be compared, such a non-hospitalist program in the same facility? Or should it be compared with data from outside groups or best practices standards?
The best hospitalist programs adopt a balanced approach to performance measurement that don’t focus on one or two areas of performance (such as financial performance) at the expense of others.
The above excerpt is adapted from The Hospitalist Program Management Guide 2nd edition by Kenneth G. Simone, DO, and Jeffrey R. Dichter, MD, FACP, published by HCPro, Inc.
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