Tip of the week: Assertive leaders are not intimidating
Medical Staff Leader Connection, December 17, 2008
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Assertiveness involves expressing yourself and your rights without making others uncomfortable or violating their rights. The assertive person is direct, open, and honest but makes an effort not to express himself or herself in a way that is offensive. Assertiveness leads to self confidence, self control, and respect and can help you achieve the things you want. When speaking assertively, we are direct and specific about what we think and want. We use phrases like, “I want,” “I need,” and “Will you?” We express our feelings with phrases like “I understand what you are saying, but I still feel uncomfortable with…” and “I don’t understand your point, please explain.” These types of responses make others aware of what we want and how we feel. As you practice using this technique, pay attention to the non-verbal clues you are communicating, particularly in your facial expressions and tone of voice.
This week’s tip has been adapted from Assessing your Medical Staff Office: Tools for Productivity by Beverly E. Pybus, CPMSM and Nancy Lian, CPCS, CPMSM.
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