Patient satisfaction linked to quality
Hospitalist Leadership Connection, November 4, 2008
Patient satisfaction at hospitals is associated with quality of care, according to a new study by the Harvard School of Public Health, entitled “Patients’ Perception of Hospital Care in the United States,” published in the Oct. 30 issue of The New England Journal of Medicine.
Patients who reported better experiences were cared for in hospitals with high nurse-to-patient day ratios. Patients also reported better experiences at non-profit hospitals (public and private). There was no significant difference in performance between academic and non-teaching hospitals.
The study outlined areas for hospital improvement for patients, including pain management, discharge instructions, and communication about medication.
Since the inception of the Hospital Quality Alliance’s Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), public reporting has filled in a gap for missing literature, now providing data on hospital quality of care from the patient’s perspective. Data comes from the HCAHPS survey, a 27-question patient questionnaire about communication and quality. The HCAHPS’s first public reports have been available on the consumer Web site, Hospital Compare, since March.
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