Ask the expert: What language should I use in a positive feedback letter?
Medical Staff Leader Connection, October 10, 2008
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When saying thank you to physicians on your staff, it is important they know what they are being thanked for, so make sure you reference the occasion in your letter or attach a hand-written compliment from a patient or staff member. Feedback can come from a nurse manager, chief executive officer, or other management repesentative, but physicians respond best when they receive positive feedback from other physicians. Below is some sample language you can adapt for your facility:
Dear Dr. ______
It is a pleasure to write to you in my role as the chair of the department of ____________ to inform you that we recently received the enclosed compliment related to the services you provided at [hospital name]. It is clear that you went out of your way to provide excellent care and service. Thank you for your dedication to providing excellent patient care. Your professionalism and commitment make me proud to be a part of this medical staff.
Sincerely,
___________
This week's ask the expert is adapted from A Practical Guide to Preventing and Solving Disruptive Physician Behavior by Richard A. Sheff, MD, and Todd Sagin, MD, JD.
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