Regularly evaluate hospitalists' performance
Hospitalist Leadership Connection, June 24, 2008
Regular, individual performance reviews of hospitalists can improve the quality of patient care, help meet compliance with healthcare regulations, and strengthen the entire system. Clearly define when you will hold evaluations (60-day after the start date; six months after the start date, annually, etc.). Once you’ve decided on review dates, the evaluations should address the following qualifiers:
- Clinical performance
- Teamwork
- Appropriate communication and voicemail use
- Timely submission of patient billing information
- Physician satisfaction survey
- Patient satisfaction survey
- Coding and revenue reviews
- Adherence to the policy & procedure manual
- Adherence to medical staff requirements
- Attendance at required meetings
The above is an excerpt from Tools and Strategies for an Effective Hospitalist Program by Jeffrey R. Dichter, MD, FACP and Kenneth G. Simone, DO, published by HCPro Inc., in Marblehead, MA.
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