Improving the patient experience through communication
Medical Staff Briefing, May 1, 2008
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Commercial industries have long had their ear to the ground, listening for trends, compliments, and complaints in an attempt to please their customers and gain more business. The healthcare industry is beginning to realize that doing the same thing may improve patient satisfaction scores.
When The Joint Commission (formerly JCAHO) adopted the Accreditation Council for Graduate Medical Education’s (ACGME) six core competencies, it highlighted that knowledge and technical competence alone don’t make a good physician—good communication skills also factor into the equation.
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Medical Staff Briefing.
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