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Ask the Expert: When should we use perception data to evaluate physician performance?

Medical Staff Leader Connection, January 10, 2008

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In the past, most hospitals have relied on clinical data to evaluate physician performance, but more and more organizations are recognizing that skills and knowledge are only a part of what defines a good physician. With the Joint Commission adopting the six core competency measures developed by the American Council of Graduate Medical Education, which include interpersonal/communication skills and professionalism, hospitals should consider using perception data to evaluate performance-related expectations in five areas:

  • Interpersonal relationship skills
  • Social interactions or team cooperation
  • Oral and written communication skills
  • Responsiveness
  • Sensitivity to diversity


For more information about perception data, please refer to Measuring Physician Competency: How to Collect, Assess, and Provide Performance Data by Robert Marder, MD; Mark Smith, MD; Marla Smith, MHSA; and Vicki Searcy, CPMSM.



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