Long-Term Care

CMS announces future changes to Nursing Home Compare

MDS 3.0 Insider, April 4, 2011

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In a memorandum released March 18, the Centers for Medicare & Medicaid Services (CMS) announced changes they plan to make to the Nursing Home Compare website on April 23 and July 21. Many of these changes were mandated by the Affordable Care Act.

On April 23, CMS will make the following three changes to the Nursing Home Compare website:

  • Add information to allow consumers to more directly file complaints to state survey agencies about nursing homes. Such changes include adding links to state complaint websites, prominently posting state phone and fax numbers, and adding a standardized complaint form consumers can use in cases where they prefer to submit a complaint via fax.
  • Add a more visible consumer rights section. This section will provide people with information about resident and consumer rights and courses of action people can take if they feel their rights are violated.
  • Freeze the quality measure (QM) data and the Five-Star quality measure ratings currently on the website for a period of six months. Since the new MDS 3.0-derived quality measure data is not yet available, CMS will maintain the current QM scores and ratings until October 2011. CMS expects the MDS 3.0 QM data to be available in early 2012.

According to the memorandum, on July 21, “CMS will make an additional change to Nursing Home Compare to display information for each nursing about the number of substantiated complaints received and about the number of enforcement actions (specifically Civil Money Penalties and Denials of Payment for New Admissions) that have been levied.”

To read the memorandum in its entirety, visit the Resources page on MDSCentral.

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