New study reveals five-star ratings do not match customer satisfactions
Contemporary Long-Term Care Weekly, July 15, 2010
Holleran, a national research firm specializing in the not-for-profit senior living sector, released a study July 12 which shows that a facility’s five-star rating does not line up with how a resident or family member will rate their satisfaction with the facility. The study, which used data from 182 nursing homes, found that a higher percentage of respondents from one-star nursing homes would select the facility again compared to higher-rated nursing homes. For example, over 88% of respondents from one-star nursing homes would select the facility again, while less than 86% of respondents from four-star nursing homes would select their facility again.
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