Don't let your billing office bypass resident resource payments
Billing Alert for Long-Term Care, October 10, 2008
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State Medicaid programs require Medicaid beneficiaries to contribute a resident resource payment—also called a resident contribution or patient-paid amount—toward the cost of their long-term care services.
Sounds simple, but many business offices make critical mistakes in collecting resident contributions from Medicaid residents, says Lee A. Heinbaugh, president of The Heinbaugh Group, a long-term care consulting company in Lakewood, OH.
However, you can improve your collections by interviewing residents at admission, giving residents and their families good advice about past medical expenditures, collecting payments immediately, and taking some other crucial steps.
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Billing Alert for Long-Term Care.
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