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Hospitals partner with patients to improve care

Quality Improvement Monitor, August 10, 2007

Hospitals are partnering with patients and their families to create advisory councils that will help plan new facilities, set hiring standards, and interview job candidates, according to the Wall Street Journal.

Family-Centered Care, a nonprofit that developed the key principles behind the patient- and family-centered care movement, is working with hundreds of hospitals in the U.S. and Europe to create patient and family advisory councils, according to the paper. Just last week, the group sponsored a conference in Seattle at which patient and family advisers told hospital administrators about their experiences.

Patient advisers "provide a vital perspective on the experience of care that administrators and providers simply don't have," Beverly H. Johnson, the institute's founder and chief executive, told the Journal.

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