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Tip of the week: Fellow managers act as surveyors

Healthcare Security Weekly, July 30, 2007

Are you trying to take stock of how well your security department measures up to Joint Commission standards? Take a tip from the Northport (AL) Medical Center.

At Northport, each month, every department in the hospital receives an audit by a manager from another department. The inspecting managers come armed with forms that cover that department's requirements. Through this approach, the managers cover each other's backs. These mock surveys often lead to "ah hah" moments in which a visiting manager uncovers a compliance issue that in hindsight should've seemed obvious. But sometimes, even clear-cut problems become hard to spot when someone sees it every day and it blends in with the surroundings.

To read more, go to www.hcpro.com/ppv-73975.html. The cost is $10. Briefings on Hospital Safety subscribers received this story with their subscriptions.

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