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Tip: Assess staff before buying software
EHR Connection, July 16, 2007
Before purchasing any type of EHR software, conduct a thorough assessment of your staff members. This assessment will allow you to:
- Discover who on your staff is technology-savvy
- Learn the workflow of your organization
- Measure the efficiency of your procedures, so you have baseline data to compare after the EHR is functioning
If your staff is not very technology-savvy, bring them up to speed on basic computing skills before you ask them to learn complex EHR functionality. You can organize separate sessions for any staff member who isn't proficient with computers.
This assessment will also help once the training begins. You should "divide and conquer when possible and have like-minded people train together," says Amit Trivedi, project manager of technology leadership for the National Alliance for Health Information Technology in Chicago. Consider breaking up your training into three levels: basic, intermediate, and advanced. You can also design different training sessions based on job title. Clinicians require different training than administrators. You can save time and make your training more effective if you train staff separately based on the level of their technological proficiency.
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