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Hospital offers hotel-style service

Quality Improvement Monitor, May 4, 2007

As part of its emphasis on patient and family-centered care, a Manhasset, NY, hospital has renovated its medical-surgical unit to offers rooms that are large, and airy, with adjustable beds, comfortable seating areas for family members, and private bathrooms, according to Newsday.

Consumers are demanding state-of-the art care that is more patient-friendly, Michael Dowling, chief executive of North Shore-Long Island Jewish Health System, told the newspaper. "We've got to stay ahead and deliver the kind of care people want," he said.

The health system has also upgraded its cardiothoracic unit to lower the anxiety level of patients: Each patient has a single room with a door and no curtains, Newsday reported. Each room is twice as big as the typical intensive care room so family members can sit with their loved ones.

"It's bringing state-of-the-art care to critical care and enabling families to be a bigger part of things," Carol DiNubila, a cardiothoracic nurse, told the paper. "It's very exciting."

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