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Study: Patient satisfaction rises, but problems persist

Quality Improvement Monitor, April 27, 2007

Overall patient satisfaction in hospitals rose between 2003 and 2006, but communication between hospital staff and patients still needs improvement, according to a new study by Press Ganey.

The study of 2.3 million patients at more than 1,700 hospitals across the country found that a hospital's ability to pay attention to patient needs is the strongest predictor of how well the facility will do on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Press Ganey Associates is the one of the healthcare industry's leading independent vendor of satisfaction measurement and improvement services.

The survey found the top issues most closely tied to HCAHPS satisfaction include:

·         Attention to personal needs

·         Response to concerns/complaints

·         Nurses treating you with courtesy/respect

·         Doctors listening carefully to you

·         Staff doing everything to help with pain

For more information, go here

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