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Study identifies seven traits of satisfied patients

Physician Practice Advisor, April 18, 2007

Seven specific characteristics related to communication and follow-up care can determine whether a patient is satisfied with his or her physician, according to a study by DrScore, a Web site that allows patients to rate their level of physician satisfaction.

The study was based on nearly 3,000 patient responses and found that physician satisfaction rates were highly influenced by successful ratings in:

• Physician access
• Communication
• Personality and demeanor of provider
• Quality of medical-care processes
• Care continuity
• Quality of the healthcare facilities
• Office staff

Physicians who did not receive good ratings on DrScore were most frequently criticized for their lack of communication, barriers to access, care coordination, and interpersonal skills.

Click here to read more about the DrScore study.

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