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Survey: Administrative costs too high

Healthcare Strategist Trend Watch, March 23, 2007

Consumers believe that the healthcare industry spends too much on administrative costs, according to a poll taken earlier this year by The PNC Financial Services Group, Inc.

One out of every three dollars spent on healthcare in the U.S. is for administrative costs, PNC's poll says, and most consumers-76%-say that number should decrease to one in 10. Those surveyed also indicated that they would be interested in receiving itemized bills from their providers showing what portion of their cost would be applied to administrative items such as claims and billing.

For the study, PNC surveyed 200 hospital and insurance company executives and 1,000 consumers.

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