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Consumers value quality information over cost data
Physician Practice Advisor, December 6, 2006
Other key findings include the following:
- Women were more likely to use the Internet to search for health information than men
- The most commonly used quality information for selecting a hospital or clinic was average length of stay, patient satisfaction on quality of care received, patient satisfaction on care coordination across medical teams, and hospital complication rates
- When selecting a provider, consumers were unable to find clinical quality information they felt would be useful in the following areas: preventive care screenings and medications, complication rates, mortality rates, and comparisons to other providers
Click here to read the BCBSA press release.
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