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How to raise quality scores by 70 points in 2 months

Pharmacy Regulation Resource, August 5, 2004

It seemed an impossible task when leaders met with quality and accreditation professionals at the Morgantown-based West Virginia University Hospitals to brainstorm ways to boost their compliance with the JCAHO's core measure for heart failure (HF).

Problem: The organization was holding steady with a 21% compliance rate for providing complete discharge instructions to HF patients and wanted to raise that score to 90% or higher.

Solution: The group, which included the vice president of medical affairs (VPMA) and the hospital president, decided to create a new position by hiring a clinician who would be dedicated to improving the organization's core measure outcomes.

Learn how the organization improved its outcomes, step-by-step, and the challenges that remain when you order this story today. The cost is just $10!

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