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Report: Patient satisfaction lacking in many hospitals

Quality Improvement Monitor, October 31, 2008

A new report from the Harvard School of Public Health found that patients are not satisfied with the care they receive in many U.S. hospitals, according to Forbes.com.

The national survey of patients’ experiences found that almost one-third of patients gave low ratings to pain management and one-fifth was displeased with communication at discharge. The report was published in the October 30 New England Journal of Medicine.

Study author Ashish K. Jha, MD, MPH, led a team of researchers that reviewed data from the Hospital Consumer Assessment of Healthcare Providers and Systems survey. Of the 4,032 hospitals that report quality of care data, 2,429 (60%) reported on the experiences of patients. The study found that 67 .4% of patients said they would recommend the hospital where they received treatment.

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