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WalkRounds involve senior leaders with frontline staff

Quality Improvement Report, November 1, 2008

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If staff members in your facility feel that their concerns are not being heard or taken seriously by senior leadership, it might be time for you to start doing patient safety rounds or expand your program. Not only can patient safety rounds find trouble spots that leaders may not have known existed, but they also improve the culture among staff members.

“The intent of the Patient Safety WalkRounds™ is to bring senior leadership out to the front line to talk about what concerns the frontline staff have about taking care of their patients safely,” says Erin Graydon-Baker, MS, RRT, director of patient safety at Brigham and Women’s Hospital (BWH) in Boston. “If the program contains vigilance around feedback, I think it improves culture.”

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