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Implement a payment policy and stick to it

Ambulatory Surgery Coding & Reimbursement Insider, September 1, 2008

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The best way to prepare your staff members to handle patient requests for payment arrangements is to have a thorough policy in place. With a strong policy, your staff members will know how to manage these situations, and they can show the policy to your patients to help explain the restrictions of the arrangements.

“An ASC has to have a policy where it’s clearly written exactly what you can and can’t do so your staff can defend it,” says Sandy Berreth, BS, RN, MS, CASC, administrator at Brainerd Lakes Surgery Center in Baxter, MN.

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