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New standards aim to tame disruptive clinicians
Quality Improvement Monitor, July 11, 2008
The Joint Commission this week sent out a Sentinel Event Alert and a message to clinicians who bully or otherwise behave badly: Knock it off.
New standards take effect January 2009 requiring hospitals to create a code of conduct and process for managing disruptive behavior.
Rude and intimidating language, the accreditor said in a press release, poses a serious threat to patient safety and the quality of care.
Forty percent of clinicians say they kept quiet rather than challenge a known intimidator during a patient care event, according to a survey by the Institute for Safe Medication Practices that The Joint Commission cited in its alert. (For more on the new standards, read the August issue of Quality Improvement Report).
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