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Top hospitals' leadership focuses on quality improvement

Quality Improvement Report, May 1, 2008

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High performers react quickly when processes fail

Fifteen years of research on hospital performance has given Thomson Healthcare’s senior vice president an idea of what it takes to be one of the nation’s 100 top-performing hospitals: more bedside nurses, less outsourcing, and, above all, a focus on quality from top leadership.

“We found that boards [of top hospitals] are more engaged, that there are more physicians on the board, and the boards do not have a lot of committees,” says Jean Chenoweth, senior vice president of performance improvement and 100 Top Programs at Thomson Healthcare.

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