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Top hospitals' leadership focuses on quality improvement
Quality Improvement Report, May 1, 2008
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High performers react quickly when processes fail
Fifteen years of research on hospital performance has given Thomson Healthcare’s senior vice president an idea of what it takes to be one of the nation’s 100 top-performing hospitals: more bedside nurses, less outsourcing, and, above all, a focus on quality from top leadership.
“We found that boards [of top hospitals] are more engaged, that there are more physicians on the board, and the boards do not have a lot of committees,” says Jean Chenoweth, senior vice president of performance improvement and 100 Top Programs at Thomson Healthcare. “They don’t have time for nonsense … They spend more time in board meetings on quality, and they inform the CEO and the senior team on quality and finance performance.”
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