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Press Ganey report finds patients want prompt response to complaints

Quality Improvement Monitor, March 21, 2008

Press Ganey Associates, Inc., this week released its 2008 Hospital Pulse Report: Patient Perspectives on American Health Care. The report examines patient satisfaction across the country, trends in overall patient perceptions, and variations based on metropolitan areas, services provided within the hospital, hospital size, and patient age.

The Hospital Pulse Report examines the experiences of more than 2.7 million patients treated at nearly 2,000 hospitals nationwide in 2007, and provides a comprehensive indicator of the perceived quality of hospital care, including:

  • Response to concerns/complaints, addressing emotional needs, and including patients in treatment decisions are the top three opportunities for hospitals to improve.
  • Patients ages 65-79 were the most satisfied age group with patients 35-49 being the least satisfied.
  • Obstetrics/Gynecology patients were the most satisfied among the major specialties, followed by Intensive Care and Cardiology/Coronary.
  • Wichita, Kan., is the metro area with highest patient satisfaction, followed by Columbia, S.C., Oklahoma City, Okla., Indianapolis, Ind., and Miami, Fla.

    For more information, click here.

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