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Hourly rounding helps boost scores on HCAHPS
Quality Improvement Monitor, March 7, 2008
As hospitals brace for the public unveiling of their patient satisfaction scores, one expert is recommending hourly rounding as a way for organizations to improve their ratings as well as their care.
"Hourly rounding is very, very popular, and it's popular for a variety of reasons," says Deirdre Mylod, PhD, vice president of public policy for Press Ganey Associates, Inc., and an expert on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).
"In terms of targeting some of the key drivers of patients' perceptions that go into HCAHPS . . . if you have someone checking on you on an hourly basis, you essentially tick off almost all of the major things that are driving the important outcomes."
Access the full story in the February issue of Quality Improvement Report; access is free for subscribers, nonsubscribers can purchase a copy of the story for $10.
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