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Tip of the week: Following a crisis, take time to review what happened

Healthcare Security Weekly, December 31, 2007

Events happen in hospitals that can bring a storm of media attention. But one thing hospitals should do after the crisis is over is to take time to review what happened.

Each crisis may be a learning tool to further refine your response plan, said Daria Niewenhous, JD, Esq., an attorney with Mintz, Levin, Cohen, Ferris, Glovsky, and Popeo, PC, of Boston.

You should have a team debriefing following any incident and look at what went well and what didn't. "Once the crisis is over, rarely do people come together. It's important to take the time and take that step," she said. Learn from each incident and listen not only to the crisis team, but talk to people who had to work with the team about what worked well and what didn't.

To learn more, go to www.hcpro.com/ppv-78590.html. The cost is $10. Briefings on Hospital Safety subscribers received this story with their subscriptions.

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