Health Information Management

Physicians consider wide range of concerns when deciding whether to e-mail patients

HIPAA Weekly Advisor, August 27, 2007

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A study of Permanente's KP HealthConnect, published in the July issue of American Journal of Managed Care, found that physicians who e-mail their patients experience a decrease in patient visits. This raises financial concerns for physicians, who aren't able to bill for time spent e-mailing, says the American Medical News. According to the article, however, there are plenty of physicians who believe that the decreased number of visits due to e-mail access to physicians simply makes room for those patients who have serious and urgent conditions.

Besides the financial concerns, there are also questions about the privacy and security of e-mail. Jasmine Moghissi, a family physician in solo practice in Fairfax, VA, says that she never uses patient names or specific test types in e-mails, and that her patients need to sign release forms before they even receive her e-mails, according to the American Medical News article.

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