Health Information Management

Information from alternative locations

HIPAA Weekly Advisor, May 3, 2004

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Q: As a healthcare provider, are we required to honor requests from individuals to send communications to them at alternative locations or by alternative means? What are some examples of the confidential requests that we might receive?

A: A covered healthcare provider must permit individuals to request--and must accommodate reasonable requests by individuals to receive--communications of protected health information from the covered healthcare provider by alternative means or at alternative locations.

As for the second part of the question, Department of Health and Human Services commentary gives the example of an individual who does not want his or her family members to know about a certain treatment. To shield family members from this information, he or she may request that the provider communicate information about that treatment at the individual's place of employment, by mail to a designated address, or by phone to a designated phone number. Similarly, an individual may request that the provider send communications in a closed envelope rather than a post card.

See  http://www.bricker.com/legalservices/practice/hcare/hipaa/164.522b.asp for more information.



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