News: CMS releases annual contractor satisfaction survey
CDI Strategies, October 13, 2011
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Based on overall satisfaction, CMS contractors received a mean score of 3.77 out of a maximum possible score of five, according to the sixth annual Medicare Contractor Provider Satisfaction Survey (MCPSS). By business function, contractors scored slightly lower with a mean of 3.64, according to the report.
- Provider Inquiries
- Provider Outreach and Education
- Claims Processing
- Appeals
- Provider Enrollment
- Medical Review
- Provider Audit and Reimbursement
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