Health Information Management

Minimize mistakes when responding to the media

Health Information Compliance Insider, September 1, 2008

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It doesn’t matter whether your facility is located in the largest U.S. metropolitan area or a small town; a media presence exists nationwide. And when newsworthy events occur or you admit newsworthy patients into your hospital, media members will surely buzz around your lobby and pepper your phone lines in search of information.

Hospitals of all sizes must develop and enforce strict rules that guide staff members who receive media requests for information. And a well-written policy is only the beginning; staff members must be trained to ensure that they respond appropriately to persistent members of the media trying to scoop the competition.

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