Health Information Management

Mailing error at Blue Cross and Blue Shield of Georgia leads to privacy breach

HIPAA Weekly Advisor, August 4, 2008

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Blue Cross and Blue Shield of Georgia recently sent approximately 202,000 letters to the wrong recipients, a privacy breach that raises the specter of potential identity theft, The Atlanta Journal-Constitution reported July 29.

A change in computer systems is the cause of the glitch, according to the newspaper. The letters contained primarily benefit information, and included patient names and identification numbers, names of treating providers, and outstanding balances due. Blue Cross Blue Shield spokeswoman Cindy Sanders told The Atlanta Journal-Constitution that some letters also contained Social Security numbers.

Georgia Insurance Commissioner John Oxendine has asked the insurer to provide free credit monitoring to those affected by the breach. Blue Cross Blue Shield also will remove all Social Security numbers from future mailings, according to the newspaper.

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