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Topic: Consider these steps to achieve workflow process improvement

HIM Connection, February 5, 2008

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Once you've cultivated the need for workflow process improvement associated with EHR implementation, determine the actual redesign and changes. Take the following steps to achieve workflow process improvement:

1. Build cohesive teams.
2. Orient team members to the concepts of workflow process improvement and the potential scope of EHR impact.
3. Instruct team members on the objectives, timeframe for accomplishment, and use of workflow process tools.
4. Map current workflow processes, brainstorm to ensure that maps are complete, and focus information on flow in preparation for the EHR.
5. Obtain baseline data for use in benchmarking quality and performance.
6. Identify quality and performance problems and determine their root cause(s).
7. Identify suitable workflow process improvements.
8. Document changes to submit to the EHR system-build team.
9. Incorporate improvements in workflow processes into policies and procedures.
10. Test new workflow processes before going live with the EHR.
11. Train others on new workflow processes.
12. Conduct benefits realization studies to evaluate changes, correct the course where necessary, and celebrate the success of workflow process improvements achieved through adoption of EHR.

Editor's note: This topic was adapted from HCPro's book, The No-Hassle Guide to EHR Implementation. For more information, click here.

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