Home Health & Hospice

We’ve been asked to review recent (lower) HH CAHPS ratings. Is this a quality assurance activity?

Homecare Insider, May 16, 2016

Quality assurance is a retrospective assessment and often is used to determine who is at fault when issues are identified. An example of quality assurance is determining who did not complete a certain task, such as completing an incident report. Quality improvement, however, involves prospective and retrospective reviews. It is aimed at improvement, determining a current situation, and how to get better. In this process, there is no blame, and the goal of quality improvement is to create systems to prevent errors from happening again. Quality improvement consists of continuous actions that lead to measurable improvement.