Home Health & Hospice

This issue of Homecare Insider

Homecare Insider, October 21, 2013

An important part of the quality improvement process is identifying who your agency’s “customers” really are. While staff members may correctly identify their patients as their key customers, it is important to realize that patients are not an agency’s sole customers. This issue of Homecare Insider highlights other customers agencies should consider within their quality improvement programs.

Our Q&A identifies key members of the quality assessment and performance improvement (QAPI) committee and their main responsibilities.

Also, check out our product spotlight and learn how you can improve your agency’s therapy documentation with The How-to Guide to Home Health Therapy Documentation, Second Edition by Cindy Krafft, PT, MS.

Questions or comments? Please let me know!

Melissa D’Amico