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One of my physician leaders has asked for advice for delivering information to the board. Is there a right or wrong way to do so?

Credentialing Resource Center Connection, February 15, 2007

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There is a right way and a wrong way to provide input to the medical executive committee (MEC), chief executive officer (CEO), and the board. "Right" and "wrong" don't mean angelic or evil. They mean correct and incorrect. If a physician leader ignores the lines of communication respected by business-trained individuals, then he or she will have less influence as an organizational leader. Learn these lines of communication. Use them, repeatedly remind medical staff members to use them, and have them ask you for help using them when they want to provide input to the organization.

Medical staff members should be coached to take their suggestion or concern to the department chair and ask that it be considered at a regular or special department meeting. At the meeting, the person wins support for the idea and the department chair presents the idea to the MEC. If the MEC supports the idea, then the medical staff present and the vice president of medical affairs present it to the CEO. A good CEO will decide the best way to bring the matter to the attention of the board.

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