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Use caution when conducting primary source verification via the Web

Credentialing & Verification Update, December 7, 2006

Using the Internet to perform primary source verification can be a difficult endeavor. Not only do many sites use disclaimers stating that not all information listed is guaranteed to be accurate, but others, though lacking such a disclaimer, infrequently update the data and therefore contain obsolete information.

If your organization uses the Web to obtain verifications, use only those sites that contain up-to-date information. Further, ensure that the individual(s) conducting the inquiries dates and initials every verification, whether it is a printout of the site or handwritten findings. Also, be sure the address of the Web site that contained the information is documented.

Some organizations provide verifications to medical staff offices via e-mail. In this way, medical staff offices can receive instant responses that contain current, accurate information. The Joint Commission on Accreditation of Healthcare Organizations does accept such verifications, as e-mail addresses are unique and, therefore, unable to be falsified.

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