Credentialing & Privileging

JCAHO warns of phony surveyors

Credentialing Resource Center Connection, March 24, 2005

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If you've been hearing reports about phony Joint Commission on Accreditation of Healthcare Organizations (JCAHO) surveyors arriving at hospitals, here are the facts.

 

The JCAHO on March 10 warned by e-mail that another hospital, located in the Midwest, had a fake surveyor attempt access in its facility. The alleged surveyor arrived at 8 a.m. and told staff that he didn't require JCAHO identification. The phony surveyor fled when staff pressed for more information

 

The JCAHO earlier in the month alerted hospitals that an east coast and west coast hospital reported fake surveyors arriving at their facility. The alleged surveyors arrived around 3 a.m. requesting to see different areas of the hospital. Both hospital staff questioned the surveyors, who left.

 

The JCAHO asks that when surveyors arrive at the facility, hospital staff request to see identification badges. In addition, any unannounced JCAHO surveyor visit will also have a letter addressed to the head of the organization signed by Russell Massaro, MD, executive vice president of Accreditation Operations for the Commission

 

If a similar experience occurs in your facility, please call: 630/792-5757.



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