Tip of the week: Revise your credentialing applications that ask for irrelevant information
Credentialing Resource Center Connection, December 9, 2010
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One surefire way of determining when to redesign a credentialing application is when the medical staff isn’t collecting the information it needs to make decisions.
“If you’re getting inconsistency in answers or answers that are not as clear as you would expect, go back and look at the wording of the question,” says Bruce D. Armon, Esq., a partner with Saul Ewing, LLP, in Philadelphia. “A good question can lead to a good answer, in terms of what your expectations are.”
Another hot spot medical staffs should look for when making improvements is the presence of double negatives in the application, says Armon.
An example of a double negative question is, “Are there any supervisors that we can’t not contact for clinical references?” A better way to word that question would be, “Which supervisors must we contact for clinical references?”
This week’s tip is from “Strategies to improve your credentialing application,” (Credentialing and Peer Review Legal Insider, November 2010). www.hcpro.com
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