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Do you share educational information?

Credentialing Resource Center Connection, November 19, 2009

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Anne R. Buss, CPMSM, CPCS, is a medical staff consultant based in Fayetteville, AR.

Dear readers,

I noticed a newsletter from the NPDB-HIPDB on the desk of a manager I was working with and asked if I could borrow it. She said sure, and asked that after I finished with it if I could hole punch it and put it in a binder on the shelf in the break room with the other periodicals. She explained that she keeps these newsletters because she wants the credentialing professionals working in our medical staff office to be well informed. She said the group discusses the updates at department meetings; the binders were there for individual reading.

People take in information in many different ways, she said. Some listen to tapes, or speakers, and you see their heads nodding in agreement indicating that they understand. Then there are those people who learn best by reading and have to see it in black and white. Others have to have hands-on approach; they learn by doing.

There are two employees in the office studying for the certification exam. The facility where they work is not inclined to support the educational efforts of the medical staff office. Some facilities are like that; budgets are tight and travel and seminars are not a priority. To help fund important educational efforts, the local medical staff services association group uses a portion of the dues assessment to purchase CDs, study guides, videos, and periodicals that they loan to MSPs. To help the two employees study, the manager borrowed educational CDs that they could listen to as they commuted to work.

With the strides in technology, there are many ways that information can be shared. Up-to-date information is at our finger tips on an hourly basis. This is as true for MSPs’ educational materials as it is for medical staff information. No longer do we have to wait for the next edition of standards, rules and regulations, or best practices. We have gone from handing out copies of our bylaws and rules & regulations, to putting them on floppy disks, then CDs, and now flash drives. Knowledge is power. Spread it around.

Remember, those who are afraid to ask are afraid to learn.

All the best,

Anne R. Buss, CPMSM, CPCS

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