HHS and The Joint Commission produce communication video
Credentialing Resource Center Connection, November 12, 2009
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As one of the six general competencies promoted by The Joint Commission, patient-practitioner communication is an important skill for practitioners to possess. Effectively using that skill can be challenging when hearing loss or language barriers exist.
The U.S. Department of Health and Human Services (HHS) Office for Civil Rights and The Joint Commission released a video, “Improving Patient-Provider Communication,” to help train practitioners, according to a November 11 press release.
“Our goal is to ensure that all individuals, including those with limited English proficiency and those deaf or hard of hearing, have access to safe, quality health care, without facing unlawful discrimination,” says Georgina Verdugo, director of the HHS Office for Civil Rights. “Effective communication between the patient and the health care professional is essential to achieving that goal.”
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